#Simon med surprise az full#

#Simon med surprise az full#

Regarding the refund mentioned, a refund is owed to the insurance company due to double payment we received from themI have requested one of our billing representatives follow up with the insurance to verify if the claim was reprocessed so that we may refund them promptlyĪdditionally, upon further investigation, it was discovered that the time of service payment was posted to the incorrect accountIt appears that the insurance will cover the full cost of the examThat being said, the full amount of $was refunded to the credit card used at time of service on 8/5/16 please allow 3-business days for your account to be creditedThe refund receipt is included in the mailed documentsĪgain, we apologize for any frustration that may have resulted from Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services

We have reviewed and investigated the complaint and the requested documents were placed in the mail today to the patient’s address on file We sincerely apologize for the customer service concern regarding Ms*** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit I am truly apologetic to the patient for his unsatisfactory experience with SimonMed Imaging and while I understand his frustrations, the patient needs to understand that we made every attempt to provide him with the most accurate information available to us at the time services were rendered Thank you, *** ***HIPAA Privacy Officer & Compliance SpecialistĬentral August 5, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919. Good afternoon Marie, Given the fact that the patient has already paid, this seems to be “resolved” as far as his concerns with his credit are concerned I understand that the patient feels that we bait and hook patients, but this simply is not the case SimonMed Imaging makes every effort possible to get the best estimate for our patients, and unfortunately, for whatever reason, we are unable to provide a satisfactory estimate 100% of the time I understand that patients expect accurate information and SimonMed Imaging attempts to provide this to every patient, but when you are dealing with a moving component, such as an insurance company, you cannot always anticipate exact charges I have reviewed the documentation of the original estimate and the information we received from the patients insurance company I cannot determine that SimonMed Imaging was responsible for creating the incorrect estimate I would love to be more helpful in this matter, but unfortunately, we must agree to disagree in this resolution. If you have any additional questions regarding your account, our billing team would be more than happy to answer these questionsThey can be reached at #-#-#.Sincerely,*** ***Privacy Officer & Compliance Specialist? We understand that insurance and billing processes may be confusing at times, especially with multiple codes of different dates of service. You should not have received a subsequent statement after the 03/26/statement for the $(this was part of November's charges). Currently, you do not have a balance due on your account for dates of service, and you are not due a refund. You did receive this statement after you had already paid your account in full. A letter (#3) was already prepared for mailing, which was sent to you on 03/26/15.

You had a balance of $due for both dates of service.

I can assure you that we are not violating the policy of our contract with any insurance company. To Whom it May Concern,I apologize for your perception of our billing procedures.